Terms & Conditions

I. TUA (Airport Usage Fee): Charge imposed by various airports on all passengers for the use of facilities. The amount is included in the quotation and is determined by each airport, so it may vary without prior notice due to changes by the authorities, and the customer is responsible for covering any such changes.

II. TUAG (General Aviation Single Fee): Fee that must be paid for each arrival operation at each airport. The amount is included in the quotation and is determined by each airport, so it may vary without prior notice due to changes by the authorities, and the customer is responsible for covering any such changes.

III. OVERNIGHTS: Number of nights the aircraft is parked at an airport different from its base.

IV. FBO (Fixed Base Operator): Fee to be paid for using luxury executive terminals used by passengers and crew prior to boarding and after landing. If a specific FBO is chosen, the customer must pay the difference from what is stated in the quotation.

V. OVERFLIGHT AND HANDLING PERMITS: Management to obtain authorization from authorities to overfly, land, and take off in foreign territories.

VI. BASIC CATERING: Service of food and beverages to be consumed on board the aircraft, included in the price of this quotation (drinks, snacks). Any additional catering must be requested at the time of flight confirmation, and the cost must be covered by the customer at least 24 hours in advance of the scheduled departure date and time.

     CATERING: Dishes prepared by a professional chef, either hot or cold, for passengers to enjoy during the flight. This service is additional and not included in the quotation unless requested by the customer. To acquire the service, it must be requested at least 2 hours in advance.

     SPECIAL WINES AND LIQUORS: Champagne, Casa Madero Family Wines, Green, Gold, Blue, Platinum Label, or any Luxury liquor not included in the basic catering. This service has an extra cost and must be requested at least 5 hours in advance.

     SPECIAL ATTENTIONS: This service comes with an additional cost and includes floral arrangements, teddy bears, or any other detail the customer wishes to celebrate a special occasion. This service will be included in the quotation at the time of contracting and must be requested at least 24 hours in advance.

VII. LUGGAGE: The luggage capacity may vary depending on the type of aircraft, weather conditions, runway size, or any other limitation that may jeopardize flight safety. Considering this, 1 suitcase of 25 kg per passenger plus a personal item of 8 kg is considered. THE CUSTOMER must ensure that the luggage does not contain any prohibited items according to the relevant authorities. In case of requiring additional cargo space, this must be notified 72 hours before the flight to be considered on board.

VIII. FLIGHT PLAN: Official document presented to the airport command for approval. Once the flight has started, passengers cannot make any changes to the flight plan under any circumstances. In case of force majeure, the pilot may make changes deemed favorable to safeguard the safety of passengers and crew.

IX. FLIGHT ATTENDANT: THE CUSTOMER may request the assistance of a flight attendant at an additional cost, which must be covered at least 24 hours in advance before the flight's departure time.

X. HEALTH PROTECTION: Flights are 100% smoke-free, so it is strictly prohibited to smoke any substance inside the aircraft (cigarettes, cigars, electronic cigarettes, etc.). In case any passenger violates this provision, THE CUSTOMER accepts a penalty of $1,000.00 USD.

XI. PETS: THE CUSTOMER may travel with pets as long as timely notice is given to Ikarus, who will authorize the number, weight, and size of pets allowed according to the type of aircraft. THE CUSTOMER must present the pet's current vaccination card and any other document or requirement requested by any authority required by the destination country.

XII. PASSENGER IDENTIFICATION: For flight confirmation, THE CUSTOMER must provide the full names of passengers 12 hours in advance of the scheduled departure date and time.

XIII. REQUIRED DOCUMENTATION FOR FLIGHT: For domestic flights, all passengers must present their valid official identification before boarding. For international flights, all passengers must digitally submit passports and visas (if applicable) with at least 48 business hours' notice before the scheduled departure date and time. Any other document or requirement requested by any authority, either immigration or customs of the destination country, must also be presented physically before boarding.

XIV. MINORS: In the case of minors, a notarized authorization document from both parents notifying consent for the minor's trip must be presented.

XV. REPOSITIONING FEE: THE CUSTOMER will pay the aircraft repositioning charges from its base to the customer's route origin airport.

Ikarus: The company providing air transport services, "Sistemas Aereos de Inteligencia Artificial Ikarus SAS de CV."

THE CUSTOMER: The individual or legal entity requesting the service.

THE PARTIES: Ikarus and THE CUSTOMER, who will be entering into this contract.

VALIDITY: This quotation is for informational purposes and is subject to the availability of the requested type of aircraft by THE CUSTOMER. This quotation has a validity of 5 natural days from the date of issue and is only valid for the requested type of aircraft.

PRICES AND EXCHANGE RATE: The prices in this quotation correspond to the aircraft category and the quotation date, subject to change without prior notice. Prices are in US Dollars (USD). The MXN/USD exchange rate will be indicated in the quotation or informed by the seller to the customer before making the payment.

CONFIRMATION AND PAYMENTS: The flight will be confirmed when THE CUSTOMER makes the payment to Ikarus for 30% of the total value of the quotation, which will already include the value-added tax and any other applicable contribution according to current legislation. To be able to proceed with the flight, the quotation must be settled with 24 HOURS IN ADVANCE of the scheduled departure date and time and 48 hours in advance for international flights. Payment can be made through electronic fund transfer, cash, or debit card payment according to THE CUSTOMER's request. THE CUSTOMER accepts that Ikarus may apply additional commissions for debit card payments, which will be informed to the customer and may vary as determined.

THIRD-PARTY SERVICES: Ikarus will not operate any flights on behalf of THE CUSTOMER for third parties, unless explicitly requested in writing via email with 24 hours' notice before the flight's departure date and time. THE CUSTOMER is responsible for ensuring that the person or persons specified provide all the information and/or documentation requested by Ikarus, its crew, employees, authorities, whether national or international, or any other person who has a legal interest in requesting it.

 

CHANGES AND CANCELLATIONS:

Once the flight is confirmed, there are no refunds or returns, only a credit balance. If the CLIENT requests flight cancellation after confirmation, the following penalty charges will apply:

• More than 72 hours: 10% of the total flight cost

• 72-24 hours: 25% of the total flight cost

• 24-12 hours: 50% of the total flight cost

• 12-0 hours: 100% of the total flight cost.

The CLIENT may request changes to the flight itinerary, subject to aircraft and crew availability. The quoted price may change with any requested changes, and the CLIENT agrees to cover all applicable airport and transit expenses.

If a change in itinerary is not possible, and the service is considered canceled, cancellation policies will apply. Changes must be requested via phone call, email, text message, or WhatsApp. If the change is due to factors beyond the CLIENT's control, Ikarus may provide an alternative aircraft to complete the initially scheduled itinerary at no additional cost to the CLIENT. If Ikarus cancels the flight, it must provide one of the following compensations:

• Offer substitute transportation with the first available aircraft and provide free meals based on the waiting time until boarding on another aircraft; accommodation in an airport or city hotel when required, with ground transportation to and from the airport.

• Provide transportation at a later date convenient to the CLIENT for the canceled destination, subject to Ikarus availability.

• Refund the total cost paid for the service or the proportion corresponding to the unfinished part of the journey.

WAITING TIME:

The maximum waiting time is 1 hour after the scheduled flight departure date and time. If the flight does not take place on the scheduled date and time due to the CLIENT's responsibility, Ikarus may:

• Cancel the service applying the cancellation policy.

• Charge a penalty of $250.00 USD for each additional waiting hour or fraction, payable before boarding.

• Reposition the aircraft without the CLIENT on board. If the CLIENT requests the service again, Ikarus will provide a new quote considering that the service is subject to availability.

DELAYS:

In case the flight does not take place on the scheduled date and time due to Ikarus' responsibility, the CLIENT will be compensated as follows:

• Delay of 30 to 60 minutes: $200.00 USD (VAT included) or its equivalent in flight hours.

• Delay of 60 to 180 minutes: $500.00 USD (VAT included) or its equivalent in flight hours.

• Delay of more than 180 minutes: $1,000.00 USD (VAT included) or its equivalent in flight hours.

MATERIAL DAMAGES:

The CLIENT is responsible for any loss, indirect or special expenses resulting from material damage caused intentionally or negligently by any passenger to the aircraft. By accepting these terms and conditions, the CLIENT acknowledges and agrees to pay the cost of repairing any damages and undertakes to indemnify Ikarus for any liability arising from such actions.

RELEASE OF LIABILITY:

The CLIENT releases Ikarus from any liability in the following cases:

a) Due to the negligence of any external company or person responsible for transporting the passenger or making arrangements for their trip, including but not limited to:

• Travel agencies

• Tour operators

• Concierges

• Limousines

• Executive taxis

• Any other similar entities.

b) Because of war, quarantine, or similar causes.

c) Delays or service suspension due to weather conditions.

d) Changes in the number of passengers affecting flight operations.

e) Necessary adjustments to route operations.

f) Due to airport facilities.

g) If aviation authorities refuse to conduct flights, as well as the activation of NOTAMS (Notices to Airmen).

h) Regarding delays with authorities (passenger inspection by immigration and customs on international flights).

i) Due to airport congestion (platforms and runways) due to air traffic, as well as airspace traffic congestion.

j) Regarding delays due to refueling.

k) Due to ATC (Air Traffic Control) notices.

l) Because of failures in the Control Center at airports and technical failures of the aircraft that prevent its normal operation.

m) Recognition of landing zones that, for the safety of the operation, require flying over the area for a longer time to determine a safe approach trajectory.

n) Due to fortuitous events or force majeure.

ñ) In the case of accidents or incidental events not directly attributable to Ikarus.

The CLIENT agrees to indemnify and hold Ikarus, employees, and crew harmless from liabilities arising from damages caused, even to third parties or the commission of illicit acts, as per the content of this clause (including legal fees and costs). Similarly, if Ikarus is sanctioned or incurs any expenses due to the CLIENT's violation of laws or regulations governing air transportation, the CLIENT and/or passengers, indistinctly, must indemnify Ikarus for all fines, sanctions, expenses, and additional costs they may incur until they are exonerated or pay for the sanction.

CONFIDENTIALITY:

Both parties agree to keep confidential any information regarding the contractual relationship, including but not limited to prices, products, operations, and the identity of clients and collaborators. The parties agree to use the information solely for the performance of this contract, undertaking not to use it for any other purpose. This obligation of confidentiality will remain in force for a period of five years from the resolution or termination of the contractual relationship between the parties.

BAGGAGE RULES:

The CLIENT is responsible for carrying all valuables and prohibited items in their baggage. Ikarus is not responsible for the loss or damage of items of value, fragile items, or prohibited items, and in case of damage to the aircraft or its occupants caused by said objects, the CLIENT will be responsible for all damages caused, including repair costs, expenses, and loss of profits.

EXCLUSION:

The CLIENT acknowledges and accepts that this contract does not establish a relationship of partnership, association, or economic connection between the parties. In no case does it imply an employment relationship, and the CLIENT is responsible for certifying the legality of the resources used to pay for the services provided.

DENIAL OF SERVICE:

Ikarus may deny the service under the following circumstances:

a) When air operations are prohibited by competent authorities.

b) When passengers or the CLIENT commit inappropriate or offensive behavior during the flight.

c) When passengers or the CLIENT are under the influence of alcohol, drugs, or substances that alter their behavior and compromise the safety of the flight.

d) When there is fraudulent payment.

e) When passengers or the CLIENT fail to comply with the boarding time and availability of the aircraft for the flight.

f) When there are active arrest warrants against passengers or the CLIENT.

g) When passengers or the CLIENT fail to comply with the requested identification and documentation, as well as fail to provide accurate information about the flight manifest.

h) When there are delays in excess of the allowed waiting time.

i) In case of force majeure or fortuitous events.

In the event of denial of service, no refund or compensation will be made to the CLIENT.

PASSENGER IDENTIFICATION:

Passengers must provide accurate identification data requested by the crew or Ikarus staff. False information or failure to provide accurate information may result in the denial of service.

TERMINATION:

In the event of non-compliance with the terms and conditions set forth herein, Ikarus may terminate this contract without incurring any liability.

Ikarus reserves the right to report any illegal activities to the competent authorities.

PERSONAL DATA:

The CLIENT acknowledges that the data provided to Ikarus will be treated in accordance with the provisions of the Federal Law on Protection of Personal Data in Possession of Private Parties, and any other applicable regulations.

The CLIENT may exercise their rights of access, rectification, cancellation, and opposition to the processing of their personal data by written request sent to the address of Ikarus, indicating the data to be corrected, updated, or canceled and providing the documentation that supports the request.

INTELLECTUAL AND INDUSTRIAL PROPERTY:

Ikarus retains ownership of all intellectual and industrial property rights related to the services provided. The CLIENT agrees not to misuse these rights, and any use, disclosure, or reproduction of said rights without the express authorization of Ikarus will be considered a violation of this contract.

ACCEPTANCE:

The acceptance of the terms and conditions set forth in this contract is confirmed when the CLIENT accepts the quotation and signs the contract.

NOTIFICATIONS:

Any notification or communication between the parties related to this contract must be made in writing and may be sent by any digital means that provides acknowledgment of receipt.

CONTRACT ASSIGNMENT:

Neither party may assign any right or obligation arising from this contract without the written consent of the other party.

APPLICABLE LAW AND DISPUTE RESOLUTION:

This contract is governed by Mexican law, and any disputes arising from its interpretation or execution will be submitted to the jurisdiction of the courts in Mexico City, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domiciles.